Terms and Services

General information

Welcome to our website. By accessing this website, you are agreeing to comply with and be bound by its Terms and Conditions, explained below, privacy policy and all disclaimers and conditions of use that appear elsewhere on the website. The materials contained in this web site are protected by applicable copyright and trade mark law.

The term “REAL TRANSYLVANIA S.R.L.” or “us” or “we” or “the Owner” refers to the owner of the website whose registered office is stated below. The term “you” or “the Client” refers to the registered user or the viewer of our website.

We reserve the right to make changes to the website and its Terms and Conditions at any time. Each time you use the website, you should visit and review the current Terms and Conditions and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the website, its content, its Terms and Conditions or its Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using the website.

Conducting fraudulent activities on the site are prohibited.


Please review our Privacy Policy, which also governs your use of our services, in order to understand our practices.

Use License

Permission is granted to temporarily download one copy of the materials (information) on REAL TRANSYLVANIA S.R.L.'s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  • attempt to decompile or reverse engineer any software contained on REAL TRANSYLVANIA S.R.L.'s website;

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or "mirror" the materials on any other server.

Neither one of our Services or Products, nor any part of any our Services or Products, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Owner. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without the owner`s express written consent. You may not use any meta tags or any other "hidden text" utilizing REAL TRANSYLVANIA`s name or trademarks without the express written consent of the Owner. You may not misuse our services. You may use our services only as permitted by law.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by REAL TRANSYLVANIA S.R.L. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Your account

If you use any of our services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Reviews, comments and other content

Visitors or Users may post reviews, comments, photos, information and other content in order to personalize their Products; and/or submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content, but do not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant REAL TRANSYLVANIA S.R.L. a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant REAL TRANSYLVANIA S.R.L. and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify REAL TRANSYLVANIA S.R.L. for all claims resulting from content you supply. REAL TRANSYLVANIA S.R.L. has the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.

Product description

Information on Products, along with the relevant Product codes, is available on the website. All the Products are subject to availability. We reserve the right at any time to alter limits on quantities and/or types of Products available online from the website.

Our attempt is to be as accurate as possible. However, we do not warrant that product descriptions or other content of any our services are accurate, complete, reliable or error-free. If a Product offered by our website is not as described, your sole remedy is to return it in unused condition.

Certain products or services available through our website may require payment of a service fee or a purchase price, while others may be free.


The prices of the Products are indicated on the website in US dollars. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.

We verify that all the prices displayed on the website are correct. However, we cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, please contact our support staff and we will offer you the opportunity to purchase the product at the correct price or to cancel the order.


Applicable taxes may be added to the amount of any of your purchases.


Before you submit an order proposal, you should ensure that you read and understand all the instructions provided during the purchase procedure along with these Terms and Conditions, because you will be bound by all of them once a contract comes into existence.

In order to purchase a Product, you must fill in an order proposal, as specified and send it to us through the Website. You must place the Product in your "shopping cart" and, after having read and accepted these Terms and Conditions, with particular regard to the delivery charges and the conditions for the right of withdrawal, as well as after having read the Privacy Policy statement, you must select the desired payment method and choose the "Send my order" option. As soon as your order is sent, you will receive a confirmation email.

If you need to correct any errors in data you have entered, you should follow a process provided on the website, before sending the order proposal. In particular, you may alter the quantity of Products that you intend to purchase by adding or removing one or more Products from your "shopping cart".

By sending an order proposal to us, you acknowledge and declare that you have read all the instructions provided during the purchase procedure and that you fully accept these Terms and Conditions.

Without prejudice to the use of data described in the Privacy Policy statement and subject to your express consent, the order proposal and your data related to that order proposal may be kept by us for a limited period of time. If you do not complete your order during this period, your shopping cart will be emptied.

Method of Payment

Clients may pay for the Products and the relevant delivery charges via PayPal. All data supplied to PayPal are securely stored.

In order to pay for the selected Products, please follow these instructions:

  1. Sign in to your account.

  2. Choose your Products and place them in your “shopping cart”.

  3. Enter your billing name and address. If your details are already pre-filled, make sure everything is up-to-date. Click Next.

  4. Select PayPal as your payment method.

  5. If this is the first time you have bought a product from us, read the Terms and Conditions and tick your agreement. Then click Next.

  6. You are redirected to the PayPal website. Log in to PayPal and follow the instructions to complete your purchase. If you've never used PayPal before, you’ll need to create a PayPal account. Click Create a PayPal Account, enter your details, then click Continue.

Your card is actually charged only when you click on the “Send My Order” button on the order confirmation page and the message “Your purchase is complete” appears. You will receive a confirmation email.

In the event that, for any reason, it is impossible to debit amounts due from you, the transaction shall be stopped and the sale cancelled and you will receive a notification email.


We assure you that our website and our providers of transactional services website are secure and all information exchanged in the context of a transaction will be used solely to process your order and so as to make your shopping experience as pleasant as possible. Your name and your address will be included in no mailing list other than ours, if you allow us to so use your information.


An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

If a Client wishes to amend or cancel an order already made, he/she must immediately contact our support staff. This email must be sent before the Client receives confirmation of dispatch by REAL TRANSYLVANIA S.R.L.

Delivery confirmation

We will send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered. Once the Product has been dispatched, the order cannot be cancelled or amended. Dispatched Products can however be returned as set out in these Terms and Conditions.

The sale

You agree that the sale of any Product obtained through our website is a final sale, considering the copyright issues that may be involved. No refund is possible from the moment when our servers send you the e-mail which confirms your purchase. Being understood that the content will normally be customized according to whatever information you provide us regarding the Recipient, it is your responsibility to ensure upon confirmation that the information provided to us to create the content you are requesting is exact. For that reason, elements of content are fully non-refundable, even if you have made a typo or a data-entry mistake upon entering the information in our website.

Through your purchase, REAL TRANSYLVANIA S.R.L. grants you the personal, perpetual but revocable and non-transferable right and license to use, view and display, whether it is in private for personal (non-commercial) use only, any part of Content, in the format in which it was originally provided by US (the “License”).

You are responsible for ensuring that your Internet security software and your e-mails software allow you to receive the e-mail which REAL TRANSYLVANIA S.R.L. will send you, as stated above, pursuant to your purchase, including an email which confirms your purchase and, for downloadable Content only, another one which contains the link allowing you to download Content ordered through our website.

Delivery and shipping

Downloadable Content

You must download the purchased Product by using the link which will be sent by email allowing you to download such content. You are not allowed to supply others with this link. From the moment our servers sent you the e-mail which contains the link allowing you to download the selected Product, you have 10 (ten) days to download the content at issue; in case you do not succeed at first, you are entitled to a total of 10 (ten) attempts. After that, the Content will no longer be available for download and no refund will be granted.

Downloadable Video: REAL TRANSYLVANIA S.R.L. will deliver videos as an .mp4 file.

Ringtones: REAL TRANSYLVANIA S.R.L. will deliver ringtones in .m4r and .mp3 formats. It is your responsibility to validate which format your cell phone requires.

Shipping Products

Regular shipping is available for local and most international destinations at a reasonable cost. Express shipping may be available for certain destinations.

When you are placing your order, you will be able to see the estimated cost and time for the various shipping options, based on country of destination and products selected.

For each order, we will invoice the Products by email or by post to the purchaser. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after it has been issued.

In all cases, except those of force majeure or unforeseeable circumstances, the Products shall be delivered within 30 (thirty) days from the day that your payment has been processed, unless we notify you, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, REAL TRANSYLVANIA S.R.L. shall reimburse any sums paid by the Client in respect of the order.

Replacements, returns and refunds

Lack of conformity

If a Product sold by REAL TRANSYLVANIA S.R.L. has manufacturing defects or in any case of alleged lack of conformity of Products sold by REAL TRANSYLVANIA S.R.L., the Client must immediately contact our support staff.

Upon receiving any of the Products purchased through our website, we request that you inspect the goods so delivered, so as to verify that the Products conform to your order. If the delivered Products are damaged or otherwise not in accordance with your order, we ask that you please contact us within seven (7) days from the date of reception, in order to replace, within a reasonable delay, the Products that were damaged upon delivery or are not in accordance with your order.

So as to be able to return any Products received pursuant to an order through our website, we ask that you indicate the reason for your return of the Products at issue on the packing slip, include same in the original packaging, and then send us back your package after making sure the whole is repackaged in a manner that will avoid further damaging the Products in transit. Please send any returns to the address indicated on the packing slip or the address specified in the “Contact us” link.

Right of withdrawal

To exercise the right of withdrawal, the Client should email the address specified in the “Contact us” link: an indication of his/her intention to exercise the right of withdrawal, an indication of the Products for which the Client wishes to exercise the right of withdrawal and the order number. The right of withdrawal

Upon exercising the right of withdrawal, REAL TRANSYLVANIA S.R.L. shall reimburse the full price of the Products provided that they are returned by the Client unused and undamaged, accompanied by the relevant original invoice and the original packaging, within 30 (thirty) days of its receipt. REAL TRANSYLVANIA S.R.L. shall accept returns and exchanges of Products that have been delivered with a return/exchange label or adhesive or seal only if the instructions for return indicated above are fully complied with and the label or adhesive or seal is intact and attached to the Product.

REAL TRANSYLVANIA S.R.L. undertakes to reimburse the Client within 30 days of the date of receipt of the Client's notification of cancellation of the order or receipt of the withdrawal.

We will send the Client a notification email once the reimbursement has been made.

The cost of returning the Products shall be borne by the Client. Any cost sustained by the Client in the return of Products is not refundable.

Guarantee of authenticity and intellectual property rights

REAL TRANSYLVANIA S.R.L. guarantees the authenticity of all Products purchased on the website.


Any complaints about items may be sent to our support staff by clicking on the "Contact Us" link.

Disclaimer of warranties and Limitation of Liability

All the information, content, materials, products (including software) and other services included on or otherwise made available to you through the website are provided "as is" and “as available” basis, unless otherwise specified in writing. REAL TRANSYLVANIA S.R.L. makes no representations or warranties of any kind, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You expressly agree that your use of the website is at your sole risk.

Under no circumstances shall REAL TRANSYLVANIA S.R.L. or its Associates be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use the materials on REAL TRANSYLVANIA S.R.L.'s website, including but not limited to reliance by you on any information obtained from the website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission or any failure of performance, even if REAL TRANSYLVANIA S.R.L. or a REAL TRANSYLVANIA S.R.L. authorized representative has been notified orally or in writing of the possibility of such damage. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the website. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


This website contains material which is owned by or licensed to us. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, or products purchased from the online store is the intellectual property of  REAL TRANSYLVANIA S.R.L. protected by international copyright laws. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

Revisions and Errata

REAL TRANSYLVANIA S.R.L. may change the prices and availability of products at any time without notice. The materials appearing on the web site could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its web site are accurate, complete, or current. However, errors will be corrected where discovered and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.


REAL TRANSYLVANIA S.R.L. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by REAL TRANSYLVANIA S.R.L. of the site. Use of any such linked web site is at the user's own risk.

Site Terms and Conditions modifications

REAL TRANSYLVANIA S.R.L. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions.

Breaches of these Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we find appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Unenforceable provisions

If any provision of this website Terms and Conditions is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Applicable law and competent jurisdiction

These Terms and Conditions will be governed by and construed in accordance with Romanian Law and any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Romania.

Contacting Us

Please direct any questions regarding our Terms and Conditions, Privacy Policy, or other policy related material to our support staff by clicking on the "Contact Us" link.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs;

  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you;

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs;

  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. You consent to receive communications from us electronically. We will communicate with you by e-mail or through the other Dracula Mail Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

Internet Explorer

http://support.microsoft.com/kb/ (opens in a new window)


http://support.mozilla.org/en-US/kb/Cookies (opens in a new window)

Google Chrome

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647 (opens in a new window)


http://www.opera.com/browser/tutorials/security/privacy/ (opens in a new window)


http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (opens in a new window)

Safari iOs

http://support.apple.com/kb/HT1677 (opens in a new window)


http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022 (opens in a new window)


http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp (opens in a new window)

Windows Phone


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.draculamail.com

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

We will not distribute your personal information to outside parties without your consent.

All users of our site may make any changes to their information at any time by logging into their control panel and going to the 'Edit Profile' page.

We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Contacting Us

Please direct any questions regarding our Privacy Policy, or other policy related material to our support staff by clicking on the "Contact Us" link.

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